Privacy Policy

Effective Date: 7/7/2025

Ephrata Solutions (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy outlines how we collect, use, store, and share your information.

1. Definitions

  • Personal Data: Any information that can identify an individual, including but not limited to name, email address, IP address, phone number, or company details.
  • Processing: Any operation performed on personal data including collection, use, storage, sharing, and deletion.

2. Information We Collect

We may collect the following types of information:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Website URL
  • Services of interest
  • Any other information voluntarily submitted through forms, chat, or email

3. How We Use Your Information

We use your data to:

  • Deliver and improve our services
  • Respond to inquiries
  • Schedule appointments or consultations
  • Send marketing communications (with opt-out option)
  • Analyze traffic and usage for performance improvements

4. AI Tools and Automated Technologies

Our AI-based tools, including chatbots,AI receptionists, and agents may collect and process personal information to assist with lead generation and customer communication. You may request a human follow-up at any time.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience
  • Understand site traffic
  • Retarget ads
  • Analyze behavior

Cookies used may include:

  • Essential cookies (site functionality)
  • Analytics cookies (Google Analytics, Zapier, etc.)
  • Advertising cookies

You may manage cookie preferences via your browser settings.

6. Data Retention

We retain personal data for a maximum of two years of inactivity or as long as necessary for legitimate business purposes unless required otherwise by law.

7. Security Measures

We implement industry-standard protections including:

  • SSL/TLS encryption
  • Firewalls
  • Access controls
  • Monitoring systems

In the event of a breach, we will notify affected users promptly.

8. Sharing of Information

No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal data. We may share it with:

  • CRM platforms
  • AI or marketing automation tools
  • Email service providers
  • Business partners under strict confidentiality

All third-party vendors are vetted for compliance and data protection.

9. Your Rights (U.S. Residents)

You have the right to:

  • Access the personal data we hold about you
  • Request deletion or correction
  • Opt out of marketing emails
  • Opt out of text messaging
  • Request a copy of your data

To exercise any of these rights, contact us at 📧 support@ephratasolutions.com

10. Indemnity

You agree to indemnify and hold harmless Ephrata Solutions for any misuse of our website or services that results in harm to others or violates the law.

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⚠️ Disclaimer

Effective Date: 7/7/2025

The content provided by Ephrata Solutions (“we,” “us,” “our”) on this website is for general informational and educational purposes only. By accessing or using our Site and Services, you accept this Disclaimer in full.

1. No Professional or Legal Advice

All content, tools, and services—including SEO strategies, AI tools, marketing advice, and automation—are provided for informational purposes only. Nothing on this site should be interpreted as professional advice or a guarantee of outcomes.

2. No Guarantees of Results

Digital marketing and AI outcomes vary by industry, location, competition, and user behavior. We make no warranties or guarantees about specific outcomes, such as first-page rankings, revenue increases, or appointment conversion rates.

3. AI and Automated Solutions

Our AI-based solutions (including InstaCloser™, AI Chatbots, and Receptionists) use automation to engage leads and provide information. While these tools are designed to perform efficiently, we do not guarantee accuracy or human-like judgment. Clients are responsible for overseeing final communication.

4. Testimonials and Case Studies

Client results and testimonials reflect individual experiences and are not guarantees of future performance. Your success depends on multiple variables beyond our control.

5. Third-Party Links and Tools

This website may link to external platforms or include tools from third parties. We do not endorse or assume responsibility for any content, policies, or services provided by external vendors or platforms. We will not sell your data or personal information to Third-Parties. 

6. Errors and Omissions

While we strive to ensure accuracy, this website may contain errors or omissions. We reserve the right to correct any information at any time without prior notice.

7. Limitation of Liability

Ephrata Solutions shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use—or inability to use—our site, services, or tools.

8. Changes to This Disclaimer

We may revise this Disclaimer periodically. Changes will be effective upon posting with a revised date.

9. Contact Us

If you have questions about this Disclaimer, contact:
📧 support@ephratasolutions.com
📞 (252) 404-2167
🌐 www.ephratasolutions.com

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