Effective Date: August 6, 2026
Ephrata Solutions LLC (“Ephrata Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit ephratasolutions.com, submit a form, communicate with us, use an AI or automated feature, or participate in our SMS/text messaging program.
1. Information We Collect
We may collect information you provide directly, including your name, business name, email address, telephone number, website address, service interests, appointment information, and the contents of messages, forms, chatbot conversations, emails, or other communications.
We may also collect technical and usage information, such as IP address, browser type, device information, pages visited, referring page, timestamps, cookie identifiers, and website analytics.
2. How We Use Information
We may use information to:
- Respond to inquiries and provide requested information;
- Schedule, confirm, and remind you about appointments;
- Provide service updates and customer support;
- Operate AI chatbots, AI receptionists, and automated workflows;
- Provide and improve our services and website;
- Maintain security, prevent misuse, and troubleshoot problems;
- Maintain records of consent and communications;
- Send marketing communications only when authorized or otherwise permitted by law; and
- Comply with legal and regulatory obligations.
3. SMS and Text Messaging Privacy
When you separately and affirmatively opt in, Ephrata Solutions LLC may send non-marketing text messages concerning lead inquiry responses, appointment scheduling, appointment confirmations, reminders, and service updates. If you separately opt in to marketing messages, we may send special offers, discounts, and promotional service updates. Selecting either SMS consent checkbox is optional.
We may retain your telephone number, consent record, the disclosure shown when consent was collected, timestamp, source page, message history, delivery information, and opt-out activity to operate the messaging program and document compliance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out at any time by replying STOP to a message. For assistance, reply HELP or contact support@ephratasolutions.com or (252) 404-2167. Message frequency may vary. Message and data rates may apply.
4. AI and Automated Technologies
Our AI chatbots, AI receptionists, voice agents, and automated workflows may process information you voluntarily provide to answer questions, respond to inquiries, schedule appointments, and provide requested information. Automated systems may make mistakes. You may request assistance from a person by contacting us.
Do not submit confidential, privileged, payment-card, government-identification, health, or other highly sensitive information through an AI feature unless we expressly direct you to an appropriate secure method.
5. Cookies and Analytics
We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and support advertising where applicable. You can manage cookies through your browser settings and any cookie controls made available on the website.
6. Service Providers
We may provide limited information to vendors that perform services for us, such as website hosting, analytics, customer support, appointment scheduling, communications delivery, security, and data storage. These providers may use information only as needed to perform services for Ephrata Solutions or comply with law.
7. Legal and Business Disclosures
We may disclose information when reasonably necessary to comply with law, legal process, or lawful government requests; protect rights, safety, and security; investigate misuse; enforce agreements; or support a merger, reorganization, financing, or transfer of business assets, subject to applicable law. Text messaging originator opt-in data and consent will not be transferred for independent marketing or promotional use.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining consent and opt-out records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary according to the type of information and applicable obligations.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Rights
You may ask to access, correct, or delete certain personal information, subject to applicable law and legitimate retention requirements. You may unsubscribe from marketing email using the link in the message. You may opt out of SMS by replying STOP. Canadian residents may have additional rights under applicable federal or provincial privacy law.
Submit privacy requests to support@ephratasolutions.com. We may need to verify your identity before completing a request.
11. Children
The website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and address the situation.
12. External Websites
Our website may link to independently operated websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
13. Changes to This Policy
We may update this Privacy Policy. The Effective Date identifies the latest revision. Changes become effective when posted unless additional notice or consent is required by law.
14. Contact Us
Ephrata Solutions LLC
8480 Honeycutt Road, Suite 200
Raleigh, North Carolina 27615
United States
Email: support@ephratasolutions.com
Phone: (252) 404-2167
Website: https://ephratasolutions.com/
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