Effective Date: November 27, 2025
Ephrata Solutions (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, AI tools, or SMS communications.
1. Definitions
Personal Data: Information that identifies or can identify an individual, including name, email address, phone number, IP address, or company details.
Processing: Any operation performed on personal data, including collection, storage, use, sharing, or deletion.
2. Information We Collect
We may collect the following information when you submit forms, speak with our AI tools, subscribe to SMS, or contact us:
Full name
Company name
Email address
Phone number
Website URL
Services of interest
Information submitted via forms, chat, AI tools, SMS, or email
Technical data (IP address, browser, usage analytics)
We do not knowingly collect information from individuals under age 13.
3. How We Use Your Information
We use your information to:
Provide and improve our services
Respond to inquiries
Assist with appointment scheduling
Send service-related SMS messages (with opt-out at any time)
Follow up on customer requests
Deliver requested resources
Analyze traffic and website performance
We do not send unsolicited SMS, cold outreach, or mass promotional text messages.
All SMS messaging requires prior opt-in and is tied to a customer-initiated interaction.
4. AI Tools and Automated Technologies
Our AI chatbots, AI receptionists, and automation agents may process information you voluntarily provide in order to:
Assist with customer communication
Answer questions
Schedule appointments
Provide requested information
A human team member is available at any time upon request.
5. Cookies and Tracking Technologies
We use cookies and tracking tools to:
Improve user experience
Monitor site performance
Analyze usage
Deliver relevant content
Support advertising (where applicable)
Types include:
Essential cookies (site functionality)
Analytics cookies (e.g., Google Analytics)
Advertising cookies
You can manage cookie preferences through your browser settings.
6. SMS Communications & Mobile Compliance
By providing your phone number, you may receive service-related SMS messages, including:
Appointment confirmations
Help/support responses
Requested information
Follow-up on service inquiries
Message frequency varies based on your interactions.
You may opt out at any time by replying STOP.
For help, reply HELP or email support@ephratasolutions.com.
We do not send unsolicited promotional SMS.
7. Data Retention
We retain personal data for up to two years of inactivity, or longer if required for:
business purposes,
contractual obligations,
or legal compliance.
8. Security Measures
We implement industry-standard protections, including:
SSL/TLS encryption
Secure servers and firewalls
Access controls
System monitoring
In the event of a data breach, we will notify affected users promptly.
9. Sharing of Information
We do not sell your personal information.
We may share necessary data only with:
CRM platforms
AI or marketing automation tools
Email service providers
Business partners under confidentiality obligations
Important (Carrier-Compliant):
All categories exclude text messaging opt-in data and consent; this information will not be shared with any third parties.
This includes mobile numbers used for SMS consent and STOP/HELP logs.
Data is processed within the United States only.
10. Your Rights (U.S. Residents)
You may request to:
Access your personal data
Update or correct your information
Request data deletion
Opt out of marketing emails
Opt out of SMS messaging
Request a copy of your data
Email requests to: support@ephratasolutions.com
11. Indemnity
You agree to indemnify, defend, and hold harmless Ephrata Solutions, its employees, contractors, and partners from any claims, damages, liabilities, losses, or expenses arising from:
(a) your use or misuse of our website or services,
(b) your violation of any laws, or
(c) any content or information you provide through our tools or AI systems.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes take effect upon posting with a new effective date.
Continued use of our website and services constitutes acceptance of the revised Policy.
13. Contact Us
📧 Email: support@ephratasolutions.com
📞 Phone: (252) 404-2167
🌐 Website: https://www.ephratasolutions.com